About

The Contact Center Associations of Asia Pacific (CC APAC) represents the collaboration amongst in country Contact Center Associations across Asia Pacific, and welcomes in country Contact Center Associations as alliance associations.

The mission of the CC-APAC is to promote active regional collaboration of best practices sharing, networking amongst like-minded customer experience professionals & in country Contact Center Association members which includes participation in respective events, awards and symposium/summits.

The CC-APAC will be the association representing collective collaboration of regional in country Contact Center Associations and their members. CC-APAC exists to encourage the development of a customer service profession, acknowledged as professional association body for the APAC region.

The goals of the CC-APAC are to represent the customer service profession and promote its role, reputation and recognition in the international domain; and to promote professionalism, develop performance standards, recognise service excellence of professionals and encourage best practices sharing, with the active involvement of its Member Associations and members, in order to address changing needs.

The CC-APAC and the respective in country Contact Center Associations namely: AusContact Association (AusContact), Contact Center Association of Malaysia (CCAM), Contact Centre Association of Singapore (CCAS), China Contact Center & CRM Association (CNCCA), Hong Kong Call Centre Association (HKCCA),  Indonesia Contact Center Association (ICCA), Taiwan Contact Center Development Association (TCCDA) and Thai Contact Center Trade Association (TCCTA).