Conference

Conference and Gala Dinner as below :

8 Sep, 6:30-10:00 Fun Walk

8 Sep, 14:00-18:00 Site Visit (tentative)

9 Sep, 08:00-17:00 Conference day 1

Theme “Asia Pacific Best Practices and Innovation” Presentation by contact center Manager around Asia Pacific and sharing by APAC Judges Panel.

TimeActivities
08:00Registration
08:30Opening Ceremony
09:00Keynote Speakers
09:30Keynote Speakers
10:00CC-APAC Sign Ceremony
10:15Coffee Break
10:30Artificial Intelligent, Chatbots and Mobile Apps (Sponsor Presentation)
11:00Data Analytics (Sponsor Presentation)
11:30Customer Experience (Sponsor Presentation)
12:00Lunch
13:00Contact Center Manager (CC-APAC) : Presentation & Panel Discussion.
Breakout Room #1: Panel Candidates Manager (English)
Breakout Room #2: Panel Candidates Manager (Non English with Translator)

9 Sep, 19:00-21:00 Networking (tentative)

10 Sep, 08:00-13:00 Conference day 2

3 Breakout Sessions

08:00Registration
08:15Opening day 2 by MC
08:30Corporate Innovation Presentation by Company 1, 2 & 3
09:00Corporate Innovation Presentation by Company 4, 5 & 6
09:30Corporate Innovation Presentation by Company 7, 8 & 9
10:00Corporate Innovation Presentation by Company 10, 11, & 12
10:30Coffee Break
10:45Group Discussion by Judges
12:00Lunch
13:00Closing Remark and Preparation for Gala Dinner

Expected 500 Participants from Contact Center Associations : AusContact Association (AusContact), Contact Center Association of Malaysia (CCAM), Contact Centre Association of Singapore (CCAS), China Contact Center & CRM Association (CNCCA), Hong Kong Call Centre Association (HKCCA), Indonesia Contact Center Association (ICCA), Taiwan Contact Center Development Association (TCCDA) and Thai Contact Center Trade Association (TCCTA).

10 Sep, 18:00-23:00 Gala Dinner
The Best Contact Center Indonesia 2019 Awards Ceremony
CC-APAC Awards

Expected 1500 participants.

FeeNormal Early Bird
2 Days CC-APAC Conference (9 – 10 Sep) $225
CC-APAC Gala Dinner (10 Sep) $125
Entrance Fee for Awards Program (Manager or Corporate) $150
Full Package 1 (Site Visit, Conference, Gala Dinner, Hotel 3 night)$820$750
Full Package 2 (Fun Walk, Site Visit, Conference, Gala Dinner, Hotel 4 night)$1.040$950
Full Package 3 (Site Visit, Conference, Awards, Gala Dinner, Hotel 3 night)$970$900
Full Package 4 (Fun Walk, Site Visit, Conference, Awards, Gala Dinner, Hotel 4 night)$1.190$1.100

Early Bird valid only before 30 June 2019.