Conference

CC-APAC Conference

Theme “Asia Pacific Best Practices and Case Studies of Contact Center Innovation” Presented by Contact Center Manager and Project Manager around Asia Pacific and Group Discussion with CC-APAC Panel Judges.

This is the first event of CC-APAC and ICCA (Indonesia Contact Center Association) become host country association. CC-APAC Conference will be combined with ICCA Awards program The Best Contact Center Indonesia 2019. You will learn their sharing of case studies about Contact Center Operations, Customer Experience, Business Contributions, People Development, Employee Engagement, Technology Innovation of Artificial Intelligence, Data and Customer Analytics, Omni Channel, Mobile Apps, and Social Media.

Conference and Gala Dinner as below :

8 Sep, 6:30-10:00 Fun Walk

8 Sep, 14:00-18:00 Site Visit (tentative)

9 Sep, 08:00-17:00 Conference day 1

Theme “Asia Pacific Best Practices and Innovation” Presentation by contact center Manager around Asia Pacific and sharing by APAC Judges Panel.

TimeActivities
08:00Registration
08:30Opening Ceremony
09:00Keynote Speakers
09:30Keynote Speakers
10:00CC-APAC Sign Ceremony
10:15Coffee Break
10:30Artificial Intelligent, Chatbots and Mobile Apps (Sponsor Presentation)
11:00Data Analytics (Sponsor Presentation)
11:30Customer Experience (Sponsor Presentation)
12:00Lunch
13:00Contact Center Manager (CC-APAC) : Presentation & Panel Discussion. (English)
15:00Contact Center Manager (CC-APAC) : Presentation & Panel Discussion. (Non English with Translator)

9 Sep, 19:00-21:00 Networking for committee, associations leaders and overseas delegates.

10 Sep, 08:00-13:00 Conference day 2

3 Breakout Sessions

08:00Registration
08:15Opening day 2 by MC
08:30Corporate Innovation Presentation by Company 1, 2 & 3
09:00Corporate Innovation Presentation by Company 4, 5 & 6
09:30Corporate Innovation Presentation by Company 7, 8 & 9
10:00Corporate Innovation Presentation by Company 10, 11, & 12
10:30Coffee Break
10:45Group Discussion by Judges
12:00Lunch
13:00Closing Remark and Preparation for Gala Dinner

Expected 500 Participants from Contact Center Associations : AusContact Association (AusContact), Contact Center Association of Malaysia (CCAM), Contact Centre Association of Singapore (CCAS), China Contact Center & CRM Association (CNCCA), Hong Kong Call Centre Association (HKCCA), Indonesia Contact Center Association (ICCA), Taiwan Contact Center Development Association (TCCDA) and Thai Contact Center Trade Association (TCCTA).

10 Sep, 18:00-23:00 Gala Dinner
The Best Contact Center Indonesia 2019 Awards Ceremony
CC-APAC Awards

Expected 1500 participants.

FeeNormal Early Bird
2 Days CC-APAC Conference (9 – 10 Sep) $225
CC-APAC Gala Dinner (10 Sep) $125
Full Package 1 (Site Visit, Conference, Gala Dinner, Hotel 3 night)$855$785
Full Package 2 (Fun Walk, Site Visit, Conference, Gala Dinner, Hotel 4 night)$1.075$985

Early Bird valid only before 31 July 2019.

For any further information, please fill in below form :