CC-APAC Conference
Theme “Asia Pacific Best Practices and Case Studies of Contact Center Innovation” Presented by Contact Center Manager and Project Manager around Asia Pacific and Group Discussion with CC-APAC Panel Judges.
This is the first event of CC-APAC and ICCA (Indonesia Contact Center Association) become host country association. CC-APAC Conference will be combined with ICCA Awards program The Best Contact Center Indonesia 2019. You will learn their sharing of case studies about Contact Center Operations, Customer Experience, Business Contributions, People Development, Employee Engagement, Technology Innovation of Artificial Intelligence, Data and Customer Analytics, Omni Channel, Mobile Apps, and Social Media.
Conference and Gala Dinner as below :
8 Sep, 6:30-10:00 Fun Walk
8 Sep, 14:00-18:00 Site Visit (tentative)
9 Sep, 08:00-17:00 Conference day 1
Theme “Asia Pacific Best Practices and Innovation” Presentation by contact center Manager around Asia Pacific and sharing by APAC Judges Panel.
| Time | Activities |
|---|---|
| 08:00 | Registration |
| 08:30 | Opening Ceremony |
| 09:00 | Keynote Speakers |
| 09:30 | Keynote Speakers |
| 10:00 | CC-APAC Sign Ceremony |
| 10:15 | Coffee Break |
| 10:30 | Artificial Intelligent, Chatbots and Mobile Apps (Sponsor Presentation) |
| 11:00 | Data Analytics (Sponsor Presentation) |
| 11:30 | Customer Experience (Sponsor Presentation) |
| 12:00 | Lunch |
| 13:00 | Contact Center Manager (CC-APAC) : Presentation & Panel Discussion. (English) |
| 15:00 | Contact Center Manager (CC-APAC) : Presentation & Panel Discussion. (Non English with Translator) |
9 Sep, 19:00-21:00 Networking for committee, associations leaders and overseas delegates.
10 Sep, 08:00-13:00 Conference day 2
3 Breakout Sessions
| 08:00 | Registration |
| 08:15 | Opening day 2 by MC |
| 08:30 | Corporate Innovation Presentation by Company 1, 2 & 3 |
| 09:00 | Corporate Innovation Presentation by Company 4, 5 & 6 |
| 09:30 | Corporate Innovation Presentation by Company 7, 8 & 9 |
| 10:00 | Corporate Innovation Presentation by Company 10, 11, & 12 |
| 10:30 | Coffee Break |
| 10:45 | Group Discussion by Judges |
| 12:00 | Lunch |
| 13:00 | Closing Remark and Preparation for Gala Dinner |
Expected 500 Participants from Contact Center Associations : AusContact Association (AusContact), Contact Center Association of Malaysia (CCAM), Contact Centre Association of Singapore (CCAS), China Contact Center & CRM Association (CNCCA), Hong Kong Call Centre Association (HKCCA), Indonesia Contact Center Association (ICCA), Taiwan Contact Center Development Association (TCCDA) and Thai Contact Center Trade Association (TCCTA).
10 Sep, 18:00-23:00 Gala Dinner
The Best Contact Center Indonesia 2019 Awards Ceremony
CC-APAC Awards
Expected 1500 participants.
| Fee | Normal | Early Bird |
| 2 Days CC-APAC Conference (9 – 10 Sep) | $225 | |
| CC-APAC Gala Dinner (10 Sep) | $125 | |
| Full Package 1 (Site Visit, Conference, Gala Dinner, Hotel 3 night) | $855 | $785 |
| Full Package 2 (Fun Walk, Site Visit, Conference, Gala Dinner, Hotel 4 night) | $1.075 | $985 |
Early Bird valid only before 31 July 2019.
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