Leaders Talk: Prepare Your Team to be a Great Leaders

October 15, 2021 – Interactive discussion initiated by Contact Center Associations of Asia Pacific (CC-APAC), Leaders Talk: Young Leaders in Contact Center, which invited three professional speakers in the Asia Pacific contact center.

One of the speakers, which invited to this discussion is Anne Purba. He is Corporate Secretary Vice President of KAI Commuter Indonesia. The company is engaged in organizing commuter rail transportation services using electric rail train facilities in the areas of Jakarta, Bogor, Depok, Tangerang, and Bekasi (Jabodetabek). 

As a young leader, Anne needs to change the method from the traditional to the digital platform. She thinks that human touch and behavior change not about one or two years, but also every minute the technology is changed. 

Anne also agreed about how important communication is. Because make the expectation clear and with good communication, can also make it together even there is young people or old people. Our team can pour it and we make a communication to them and they also make feedback to us. Make your expectation clear and reasonable, make the communication building, and expectation clear. Also, make a winning team and then encourage them to do something and make it together.

At the end of the discussion, Anne gives some tips about how to be a good leader. First, you do not have to delay your past because it makes ease stress and then makes it hassle-free for others. Then, try to do one date every day. Within a year, there must be significant takes and beliefs. Regarding prosperity as a religious people, rest assured that it will not be replaced. 

For young leaders, don’t forget to prepare your team to replace you. As a good cleaner, we want a great leader to replace us. Therefore, we should make room to share our experience and get more feedback to make every single improvement and do our best. “Let’s get do the rest. And don’t forget to pray and call your mom and say thank you because she has warned you and made you a leader now,” said Anne. (MAF)