Leaders Talk : Riri Amalas Yulita

Riri Amalas Yulita
Director Solution & Business Development
PT. Infomedia Nusantara

One of the spoke-woman at the monthly CC-APAC Leaders Talk this week will be filled by Riri Amalas Yulita. Equipped with more than 30 years of experiences, Riri Amalas Yulita shall explain about topic of “Role of Leader in Contact Center Change and how Infomedia Nusantara successfully adapt to the dynamic of Contact Center through the pandemic”

Started her carrer in contact center in 1991, Riri Amalas Yulita has develop her experiences on many aspect of the business and become pioners of the customer experience at Telkomunikasi Seluler Indonesia in 1995 to 2017. Continuing her growth, in 2017 Riri Amalas Yulita was trusted by Telkom Indonesia group to be Director of Infomedia Nusantara and succesfully making Infomedia to be the largest Digital CX Partner in Indonesia. Also succesfully develop digital channel for more than 200 company with each of their uniqueness on Customer Relationship Management method.

Through her career, she have attained three gold medals on Jakarta Marketing Week from 2020-2021. Winning BUMN Anugerah in 2021 for her concept on digitalization in the next normal era, and one of a notable person who honored Satyalancana Wirakarya from the President of Republic Indonesia, due to Her contribution on empowering omnichanel system for contact center in Indonesia.

Graduate from Institute Technology Bandung in 1990 as Physics Engineering, and obtain Master Degree on Management at Institute Management Telkom in 2010 with cum laude predicate. Author of five books with each of the books filled with her dreams to create an amazing costumer experience and to transform Indonesia contact center into digitalization era in the next normal. (**)

Join our interactive discussion with Contact Center Leaders. Registration on bit.ly/ccapac_leaderstalk