Contact Center Asia Pacific Executive Talks
29 October 2021, “CC APAC Leaders Talk : Cloud Contact Center Strategy ”
CC APAC Leaders Talk : Cloud Contact Center Strategy
29 October 2021, 16:00-18:00
Cloud Contact Center that enables brands to connect with their customers through channels such as voice, email, chat, social media, and SMS and various other digital channels. Being in the cloud means employees can log in from anywhere effortlessly as long as they have a device and a good internet connection. This enables cloud contact centers to have a predominantly remote agent workforce and those agents can be located anywhere in the world, reducing the need to have physical facilities.
A cloud platform is a significant core capability for digital transformation. It allows organizations to open up newer digital channels for their customers and architect their business model to be truly digital. Cloud-based options offer solutions to many business problems and can position contact centers for future growth and customer support trends. Cloud contact center implementation will become an opportunity and deliver more benefit to the business. Meanwhile it will need to consider about security and customer data.
We invite 4 leaders to be part as speaker of this monthly discussion forum. This is become regular event and activities of Contact Center Association of Asia Pacific (CC-APAC) to build relationship and networking with contact center leaders and executives.
For registration :