Munirah is an MBA graduate from UK, majoring in Human Resource Management. She is a member of International Who’s Who of Professionals and Life Member of International Business Leaders. She has a total of 25 years working experience.
An experienced personnel in the areas of Customer Relationship Management (CRM) and Customer Experience Management (CEM), Human Performance Management, Strategic Management, Business Process Redesign, Sales & Marketing and Project Management. Her exposure includes both local and foreign assignments with 15 years’ experience in the Banking Sector and has worked and consulted with include BPO, insurance, telecommunication, property development and leisure vacation & hospitality.
She is the Founder/President & CEO of Brandt International, which specializes in the areas of Business Transformation Consulting and Outsourcing with offices in Kuala Lumpur, Singapore, Jakarta and Manila. She is an experienced Facilitator, Human Performance Strategist, Service Quality Management & Change Management practitioner for the past 25 years having conducted numerous training and consulting assignments in CRM, Customer Service Management, Customer Experience Management and Organization Development assignments, both locally and overseas. She is currently a sought-after Speaker and Advisor to various Contact Centre & BPO Associations/Industries in the region, namely Singapore, Philippines, Thailand and Indonesia.
Her contribution has been recognized by numerous awards organizations:
- Master Entrepreneur Award 2021
- APEA Asia Pacific Enterprise Award (Regional Edition)
- 10 Best Aspiring CEOs in 2020 by Industry Era •
- Top 3 Nominee for the prestigious “EY Entrepreneur of the Year Award 2018 (Malaysia)”.
- “Women Leadership Award” for Business Process Outsourcing Sector in 2018.
- “Top 30 Women Achievers & Leaders-Malaysia” 2017.
- The “Women Leadership Achievement Award” at the WWLCA-World Women Leadership Congress & Award 2015
- Inaugural “Malaysian Women of Excellence Award 2014”