Saravanan Belusami, Chief Executive Officer PT VADS Indonesia. With 30 years of experience under his belt in business, technical and management, Saravanan has served in the full spectrum of Business Process Outsourcing (BPO), Telco’s and Customer Experience (CX).
Saravanan is no stranger to BPO industry. He has expertise in various field such as sales related activities, Customer Experience Management and Transformation, people management and daily Operations. He has managed outsourcing services of over 3000 seats in Malaysia and currently heading the BPO business in Indonesia with more than 6000 employees.
He is a Certified Professional Technologist received from the Malaysia Board of Technologists (MBOT), COPC Certified Professional Manager and a member of board of Engineers Malaysia (BEM). In his current capacity he is focusing on the transformation journey that is looking at the customer experience end to end delivery and not to compromise on quality. His blended experience from the Managed Services in Telco environment together with next wave of outsourcing services is an area he is working on right now.
He has participated in many awards from different type of Contact Centre associations such as Contact Centre Association Malaysia (CCAM), Outsourcing Malaysia (OM), Contact Centre Association Singapore (CCAS) and also Contact Centre World Association (CCWA).
Saravanan has won many awards in the individual and team categories as listed below:
- Industry Award for Contact Centre by CCWA – 2016
- Talent Corp – Best CSR project – People with Different Abilities (PWDA) – 2016
- Contact Center Association of Malaysia (CCAM) – Best CSR Project – 2016
- Industry Award for Contact Centre by CCWA – 2015
- Gold Winner – Best Customer Service – Mega Contact Centre in CCWA – 2015
- Gold Winner – Best Mega Contact Centre in Contact Centre World Association (CCWA) – 2015
- Silver Winner – Best Contact Centre Leader in the World (CCWA) – 2015
- Gold Winner – Best Contact Centre Leader in Asia Pac (CCWA) – 2015
- Telekom Malaysia Group CEO award – July 2014
- Gold Winner – Best Mega Contact Centre in Contact Centre World Association (CCWA) – 2014
- Silver Winner – Best Outsourced Contact Centre (CCAS) – 2014
- Best outsourcing Project of the year by Outsourcing Malaysia – 2013
- Best Contact Centre above 100 seats by Contact Centre Association Malaysia (CCAM) – 2013