This year, we have regional alliance with CC-APAC association (CCAM Malaysia, Auscontact, CCAS Singapore, CNCCA China, HKCCA Hong Kong, ICCA Indonesia, TCCDA Taiwan and TCCTA Thailand).
Warmest welcome to the association members attending CC-APAC delegate gathering and awards on 27 & 28 November 2023.
Hong Kong Customer Contact Association in collaboration with CCAM visited some of Malaysia’s top customer experience and contact centres yesterday. Both CCAM and HKCCA are part of CC-APAC Association a regional collaboration that also includes China, Indonesia, Singapore, Taiwan and Thailand. This alliance seeks to grow the regional industry through partnership opportunities, best practice, learning exchanges and the regional awards among others.
Our guests from Hong Kong were hosted by organisations that had won Gold Awards at our CCAM’s Annual Industry Excellence Awards within the last five years. Thank you to Maxis, DHL Express, TDCX and Concentrix Webhelp for opening your doors to our guests.
CCAM is dedicated to the development of this industry, and we look forward to more meaningful collaborations in the future.
There will be much more to come, so watch this space.
