The Prestigious CC-APAC Awards: A Gateway to Excellence in Contact Center Operations
The CC-APAC Awards have become a hallmark of recognition and excellence for organizations operating contact centers across the Asia-Pacific region. Reserved exclusively for companies and organizations that have excelled in their respective in-country association awards, this prestigious event is an opportunity for top-performing entities to showcase their achievements on a regional stage. Participation is selective, with each organization allowed to compete in only one of the contested categories. This ensures that the awards maintain a high level of competitiveness and serve as a platform to celebrate exceptional contributions to the contact center industry.
To qualify for the CC-APAC Awards, a company must meet stringent eligibility criteria. Participants must have contact center operations based in the Asia-Pacific region and be recognized as top winners in their national association awards programs. Furthermore, approval from the respective association is mandatory for participation, underscoring the rigorous standards upheld by the event. Prospective participants are encouraged to contact their national association administrators for detailed information about the approval process, ensuring transparency and fairness in the selection of participants.
The Five Prestigious Categories of the CC-APAC Awards
One of the most distinctive features of the CC-APAC Awards is its focus on diverse aspects of contact center excellence, categorized into five core areas. The contested categories include:
- Contact Center Operation – Recognizing outstanding performance in operational management and efficiency.
- Business Contribution – Celebrating impactful contributions to business growth and organizational success.
- Customer Experience – Highlighting exemplary efforts to enhance customer satisfaction and loyalty.
- Employee Engagement – Honoring initiatives that promote workforce motivation and commitment.
- Technology Innovation – Acknowledging advancements in technology that transform the contact center industry.
These categories reflect the multifaceted nature of contact center operations, ensuring recognition for achievements across a wide spectrum of business objectives and innovations.
A Legacy of Excellence Since 2019
The CC-APAC Awards have grown significantly since their inception in 2019, earning a reputation for celebrating excellence within the contact center industry. The inaugural event was held in October 2019 in Jakarta, Indonesia, and featured a face-to-face format that brought industry leaders together for a memorable occasion.
Despite challenges posed by the global pandemic, the awards adapted seamlessly, transitioning to an online format in 2021 under the hostship of ICCA Indonesia. In 2022, the event continued its virtual tradition, hosted by TCCTA Thailand, showcasing resilience and adaptability while maintaining the prestige of the awards.
A Platform for Networking and Growth
Beyond recognizing achievements, the CC-APAC Awards serve as a platform for networking and knowledge sharing among industry leaders across the Asia-Pacific region. By bringing together top performers, the awards foster collaboration and innovation, driving the contact center industry forward. Companies that participate gain not only recognition but also the opportunity to learn from peers, share best practices, and establish partnerships that contribute to long-term success.
How to Join the CC-APAC Awards
Organizations interested in participating in the CC-APAC Awards should act promptly to ensure eligibility and approval from their respective in-country associations. By meeting the high standards set for participation and competing in one of the five contested categories, companies can position themselves as leaders in the contact center industry. Whether through operational excellence, innovation, or customer engagement, the CC-APAC Awards provide a platform for organizations to shine and elevate their reputation on a regional stage.
For further details on eligibility and the approval process, organizations should reach out to their national association administrators. The CC-APAC Awards promise not only to celebrate achievements but also to inspire progress and innovation across the Asia-Pacific contact center landscape.