ATCEN Sdn Bhd

ATCEN offers a wide range of Contact Centre Advisory Services.

Our team comprises highly experienced operations directors, contact centre managers, and professionals with over 15 years of experience. Many are pioneers in the Asian contact centre industry. They have extensive experience in Contact Centre operations, customer experience, digital transformation, process optimization, and performance management.

We assist Global Business Services (GBS), Business Process Outsourcers (BPO), Omni-channel Customer Interaction Centres (OCIC), and Contact Centres to achieve their goals by delivering exceptional customer experience. We strive to support our clients in improving operational efficiency, leading to steady growth and improved results in changing environments.

Our services are grouped into three categories based on the stage of the Contact Centre operations: New Operations, Existing Operations, and Established Operations.

Contact Details:

adam.aeg@atcen.com
+603 77282623
Malaysia
www.atcen.com