Daythree Business Services
Daythree is an award-winning business process management company, delivering insights and innovation driven customer experience.
Customer Experience Lifecycle Management is our Forte. Delivering Insights & Innovation is our Differentiator.
We help brands set up customer experience hubs, where they can communicate with their customers and assist them, utilising various digital channels combined with cutting-edge technologies, to enhance service experience and resolve inquiries efficiently.
Today we serve reputable brands in helping them build brand equity and trust through innovation and use of data. The numerous awards that we have won is a testament to the focus and emphasis we place on optimising customer experience through technology.
As organisations seek to improve performance and remain competitive in the global economy, partnering with a consultative Business Process Management (BPM) service provider is one strategy used to reduce operating costs, gain access to specialised skills, adapt to changes in technology and regulations, improve efficiency, and redirect resources to their core business.
Daythree is a leading BPM service provider in the region. We are a young and dynamic team combining knowledge and experience to improve operational outcomes for our customers. Designing from concept to process, and later to operations, we develop best practices to manage expectations of service level standards of the business and industry.
Contact Details:
calvin.chan@daythree.co
+60122878648
Malaysia
www.daythree.com
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TDCX is a renowned outsourced services provider of digital customer experience solutions for forward-thinking tech companies and industry leaders. Our innovative approach combines cutting-edge technology, human intelligence, and our global presence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, we are the trusted partner for high-growth, new economy companies seeking to leverage Asia’s growth potential.
Contact Details:
michael.cowell@tdcx.com
+852 2539-3888
Hong Kong
https://www.tdcx.com
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With over 19 years of experience, Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behaviour in the new norm business environment.
Operating 24/7, Make The Right Call works as an integrated extension to your business unit. Our call centre is based in Hong Kong with a seating capacity of over 330 workstations and able to service up to 15 different languages, not only Asian and English-speaking markets but also to the European market.
Make The Right Call operates under the full compliance of ISO27001:2013 and Payment Card Industry (PCI Security Standard) in ensuring data are process and handled securely.
Make The Right Call works as your dedicated “in-house” partner, helping you trim down the cost of setting up a customer service centre and most importantly cutting short the learning curve to building an efficient team. We take great care in meeting the aims and objectives of your projects, and we deliver to exceed your expectations.
We take great care of your brand and have in-depth understanding of the importance of customer satisfaction. Our tagline “”You will never have a 2nd chance to make the 1st good impression”” is a promise to impress your customers with how much you care for their business with you.
Contact Details:
gina.wong@maketherightcall.com
852 29494110
Hong Kong
www.maketherightcall.com
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HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.
With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xianyang. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.
At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world’s population.
With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today’s dynamic marketplace.
Contact Details:
jony.sun@pccw.com
+852 2883 2346
Hong Kong
https://www.hktteleservices.com/
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