Daythree Business Services
Daythree is an award-winning business process management company, delivering insights and innovation driven customer experience.
Customer Experience Lifecycle Management is our Forte. Delivering Insights & Innovation is our Differentiator.
We help brands set up customer experience hubs, where they can communicate with their customers and assist them, utilising various digital channels combined with cutting-edge technologies, to enhance service experience and resolve inquiries efficiently.
Today we serve reputable brands in helping them build brand equity and trust through innovation and use of data. The numerous awards that we have won is a testament to the focus and emphasis we place on optimising customer experience through technology.
As organisations seek to improve performance and remain competitive in the global economy, partnering with a consultative Business Process Management (BPM) service provider is one strategy used to reduce operating costs, gain access to specialised skills, adapt to changes in technology and regulations, improve efficiency, and redirect resources to their core business.
Daythree is a leading BPM service provider in the region. We are a young and dynamic team combining knowledge and experience to improve operational outcomes for our customers. Designing from concept to process, and later to operations, we develop best practices to manage expectations of service level standards of the business and industry.
Contact Details:
calvin.chan@daythree.co
+60122878648
Malaysia
www.daythree.com
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INTOUCHCX has instituted our presence in Malaysia through our registered entity IntouchCX Malaysia Sdn Bhd (1491866-U) with a vision to establish Malaysia as our Regional Technology and Customer Care Hub within the Asia Pacific (APAC) region.
IntouchCX is a global leader in technology solutions, digital engagement and customer experience management. Since its inception in 2001 in Winnipeg, Canada, IntouchCX, previously known as 24/7 Intouch, has grown to a multinational company with 25 campuses across the globe and with 25,000 team members servicing 30 languages. We immerse ourselves in our client’s world with innovation, curiosity and creativity to deliver exceptional results.
Contact Details:
kevin.christie@intouchcx.com
+60123221124
Malaysia
https://www.intouchcx.com/
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Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact center, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.
Contact Details:
kaycee.tan@zoom.us
NA
Hong Kong
www.zoom.us
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Continuous Technologies International Ltd.
Since 1989, Continuous Technologies (CTINT) has been developing customized, integrated technologies and solutions to help enterprises and government organizations. With decades of practical experience, CTINT has grown into an Intelligent Customer Engagement solutions provider, with a continuing vision to deliver tangible business value for customers.
Contact Details:
info@ctint.com
28506338
Hong Kong
https://www.ctint.com/en#/
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Telecontinent Sdn Bhd was incorporated on December 5th, 2011 as a private limited company under the Companies Act 1965. Our headquarters is located in Menara Tokio Marine Life, Kuala Lumpur, whereas our base of operations is located around Klang Valley with premises situated in Bangsar South, and Megan Avenue 1, Kuala Lumpur. We provide outsourcing and consultancy services specializing in contact centre solutions that enable our clients to communicate effectively without losing their personal touch.
Telecontinent combines the elements of People, Process & Technology, guided by sound Domain Knowledge in creating value from customer management. We position ourselves as a business consultant and partner that add value to our clients by helping them to improve efficiency and performance in managing their customers.
The end goal in mind is to deliver customer satisfaction beyond expectation that will eventually translate into total loyalty to the respective organizations served.
Contact Details:
jusri.ong@telecontinent.com.my
+6019-3349234
Malaysia
https://telecontinent.com.my/
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HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.
With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xianyang. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.
At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world’s population.
With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today’s dynamic marketplace.
Contact Details:
jony.sun@pccw.com
+852 2883 2346
Hong Kong
https://www.hktteleservices.com/
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Talkdesk is a global cloud contact center leader for modern AI-powered customer service that is trusted, flexible, and innovative. Our Headquarter is in US and APAC HQ in Singapore. If you need to know more about Talkdesk, kindly contact us.
Contact Details:
ken.jern@talkdesk.com
+6598630873
Singapore
www.talkdesk.com
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ATCEN offers a wide range of Contact Centre Advisory Services.
Our team comprises highly experienced operations directors, contact centre managers, and professionals with over 15 years of experience. Many are pioneers in the Asian contact centre industry. They have extensive experience in Contact Centre operations, customer experience, digital transformation, process optimization, and performance management.
We assist Global Business Services (GBS), Business Process Outsourcers (BPO), Omni-channel Customer Interaction Centres (OCIC), and Contact Centres to achieve their goals by delivering exceptional customer experience. We strive to support our clients in improving operational efficiency, leading to steady growth and improved results in changing environments.
Our services are grouped into three categories based on the stage of the Contact Centre operations: New Operations, Existing Operations, and Established Operations.
Contact Details:
adam.aeg@atcen.com
+603 77282623
Malaysia
www.atcen.com
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Paywatch is the leader of the Earned Wage Access (EWA) technology in SEA. EWA as a HR tech / payroll innovation since 15 years ago in the US, it is instrumental in driving Employee Wellbeing and Financial Wellness, to ensure fair opportunity for all to have control over their finances. With the concept of “On-demand salary” / “Flexible Pay”, EWA allows employees to access a portion of their earned salary before payday, emphasizing the importance of “timely access to money for help”. With over a decade of evolution, EWA is now a popular employee benefit to drive ESG (Social impact, financial inclusion), retention, and performance. Paywatch has presence in South Korea, Malaysia (HQ), Indonesia and The Philippines, serving brands like Shangri-La, CU Mart, Jaya Grocer, Guardian Pharmacy, Friday’s, UBASE Korea and more.
Contact Details:
jengyee.khor@paywatchglobal.com
+60194765833
Malaysia
paywatch.com.my
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Founded in 2015, Fano Labs is a language AI company specializing in developing speech recognition, speaker diarization, speaker verification, and natural language processing technologies for multilingual environments. Fano Labs is headquartered in Hong Kong Science Park with offices in Shenzhen and Singapore. From analysis to automation, our language AI solutions empower enterprises to drive operational efficiency in customer service, compliance, and various lines of business.
Fano Labs develops an award-winning AI Interaction Analytics Platform – Callinter. It enables enterprises to enhance their Automatic Quality Management and Sales Compliance processes. By analysing voice calls, emails and live chats, Callinter enables businesses to gain a holistic view of their customer interactions more efficiently and effectively. Callinter applies to sales compliance and risks detection; business insights and sales opportunity discovery, and churn detection. Our solutions have been widely adopted in 40+ banks and FSIs, telecom, utilities, government and public sectors.
Contact Details:
marketing@fano.ai
(852)31022896
Singapore
https://www.fano.ai/
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