CC-APAC Conference and Awards 2022
Theme “Asia Pacific Best Practices and Case Studies of Contact Center Innovation” Presented by Contact Center Manager and Project Manager around Asia Pacific and Group Discussion with CC-APAC Panel Judges.
This is the third event of CC-APAC and TCCTA (Thai Contact Center Trade Association) will become host country association. CC-APAC Conference will be combined with Awards program. You will learn their sharing of case studies about Contact Center Operations, Customer Experience, Business Contributions, People Development, Employee Engagement, Technology Innovation of Artificial Intelligence, Data and Customer Analytics, Omni Channel, Mobile Apps, and Social Media.
Each participant is a representative of the award winners in their respective associations. They will have the opportunity to show the innovative programs that have been implemented. The conference event will be held online and can be watched by members using video conference facilities and live on YouTube.
Frequently Asked Questions
Who can join the CC-APAC Awards?
All companies or organization that the top winners of the categories in their respected association awards can join as participant of CC-APAC Awards. Each participant can only participate in one of the contested categories.
CC-APAC awards is open to company that has contact center operations in Asia Pacific and win in-country association awards program. The participant has to obtain approval from the association. For details regarding the approval, please contact the administrators of each association in their respective countries.
What categories will be contested?
There are 5 categories that will be contested :
- Contact Center Operation
- Business Contribution
- Customer Experience
- Employee Engagement
- Technology Innovation
How much is the registration fee?
Each participant will be charged a fee of USD 100, which will be used for interviews and making certificates of winners.
How to pay the registration fee?
The committee will send a bill to be paid by bank transfer before 15 October 2022.
Who will be the judges for this competition?
Each association of CC-APAC members will assign thier representative to be part of judging panel to evaluate participants video and interview. Judging panel can only evaluate participants from other associations.
How is the judging process?
Each participant will register through the application. Furthermore, the committee will process it and participants can send their videos to be assessed by the panel judges. We will use application and video will be protected, so only judges will have an access to watch the video. The judging process will be conducted through online interviews using video conferencing.
When will the judging be held?
The judging schedule is from 14 to 18 November 2022. Each participant will be contacted to get an interview schedule with the panel judges.
When will the awards ceremony ?
CC APAC Awards Ceremony will be held on 25 November 2022. It will be in the afternoon, from 15.00 – 17.00 Bangkok Time.
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