Contact Center Asia Pacific Leaders Talk
It is undeniable that the leadership transition with the presence of millennials in contact center operations. They were previously contact center agents and later became Team Leaders and even became Contact Center Managers. Rapid changes, lifestyles and work styles make this leadership transition affect the work environment of contact center services.
In principle, millennials prefer a group work approach to a power or tiered management style. One of the most important values that millennial leadership concerns about is their need to build relationships. Millennial leaders prefer to use a work group approach rather than an individualistic approach to achieve organizational goals and missions. Millennial leaders will discuss and seek their team’s opinion before making a big impact decision.
Millennials as leaders seek individual goals and fulfillment of needs with specific values. Family values, friendships and individual goals are key aspects of the millennial leadership style. Millennial leaders are embracing their employees working from home. Millennials will stay connected to the team, even when they work remotely. The availability of video communication becomes an important communication component when employees work away from their usual workplace. No wonder the intensity of communication via video and collaboration applications during work is becoming more common.
Join our monthly interactive Contact Center Asia Pacific Leaders Talk “Millennial Leaders in Contact Center, Friday, 23 July 2021, 13:30-15:30 Jakarta Time.”
Speakers : Sarun Vejsupaporn, Nice Call, Thailand (Direct Marketing), Joyce Poon, Equity Global Consultants, Hong Kong, Gratiano Yeoung, Roojai, Thailand (Insurance), Lily Shen, HSBC, China (Bank) and Moderator : Andi Anugrah, Telexindo Bizmart, Indonesia.