Chapman Lam
FWD Life Insurance Company (Bermuda) Limited (Incorporated in Bermuda with limited liability)
Chapman is the Immediate Past Chairman of the Hong Kong Customer Contact Association (HKCCA) and the current Treasurer and Board of Director of the Association. He is the founder of Asia Pacific Contact Centre Association Alliance and the founder of Greater China Contact Centre Alliance, representing Hong Kong Contact Centre industry for awards judging and best practice sharing.
He has over 15 years in senior executive positions in insurance industry under both local and regional capacity for driving customer value propositions and customer engagement transformation through emerging technologies. He is the thought leader in Customer Experience, Customer Strategy and Direct Distribution across Asia Pacific, including leading 3,000+ contact center professionals to generate hundreds of million revenue through direct channel and deploying best in class customer experience practices to achieve market leading position.
Chapman holds a Master of Science degree in Information System and a Bachelor degree in Business Administration. He is a certified COPC Registered Coordinator (both CSP & VMO). Outside of work, Chapman loves sports, particularly tennis and volleyball. He also devotes to community services supporting ethic minorities and elderly. (**)
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