Customer Experience, Operational Excellence, Digital Innovation, and Business Continuity are in focus. The lessons of the past 18 months have been valuable, but how would these “Now Norms” shape up the future of the contact centers?
Contact Center Association of Malaysia (CCAM) presents the 10th National Contact Centre Conference (NCCC) 2021, to be held from 6 – 10 September 2021.
Registrations will open next week, so stay tuned!