Tag: Young Leaders

Leaders Talk: Prepare Your Team to be a Great Leaders

October 15, 2021 – Interactive discussion initiated by Contact Center Associations of Asia Pacific (CC-APAC), Leaders Talk: Young Leaders in Contact Center, which invited three professional speakers in the Asia Pacific contact center.

One of the speakers, which invited to this discussion is Anne Purba. He is Corporate Secretary Vice President of KAI Commuter Indonesia. The company is engaged in organizing commuter rail transportation services using electric rail train facilities in the areas of Jakarta, Bogor, Depok, Tangerang, and Bekasi (Jabodetabek). 

As a young leader, Anne needs to change the method from the traditional to the digital platform. She thinks that human touch and behavior change not about one or two years, but also every minute the technology is changed. 

Anne also agreed about how important communication is. Because make the expectation clear and with good communication, can also make it together even there is young people or old people. Our team can pour it and we make a communication to them and they also make feedback to us. Make your expectation clear and reasonable, make the communication building, and expectation clear. Also, make a winning team and then encourage them to do something and make it together.

At the end of the discussion, Anne gives some tips about how to be a good leader. First, you do not have to delay your past because it makes ease stress and then makes it hassle-free for others. Then, try to do one date every day. Within a year, there must be significant takes and beliefs. Regarding prosperity as a religious people, rest assured that it will not be replaced. 

For young leaders, don’t forget to prepare your team to replace you. As a good cleaner, we want a great leader to replace us. Therefore, we should make room to share our experience and get more feedback to make every single improvement and do our best. “Let’s get do the rest. And don’t forget to pray and call your mom and say thank you because she has warned you and made you a leader now,” said Anne. (MAF)

Leaders Talk: 5 Things that Young Leaders Should Do

October 16, 2021 – Contact Center Associations of Asia Pacific (CC-APAC) present Leaders Talk discussion with the theme ” Young Leaders in Contact Center.” CC-APAC invited three professional speakers to the Asia Pacific contact center.

One of the speakers is Dian Ratna Furi. She is the Operation Manager of VADS, Indonesia. Dian said that so many young leaders would be born. They came up and brought new ideas and new perspectives. It is affected to contact center to leave all the traditional methods. Contact centers need to change and fast adapt to the condition.

For all young leaders, Dian said that we need to lead by example which contains the action to inspire. As a leader, she explains that we need to commit to the vision, mission, and even share the passion during coaching when meeting or individually. She also shared the experience when she got a big challenge for developing people who were older than her. She said that good communication is important to do.

Dian also explains that having good communication for dealing with elder people is very necessary. The young generation needs to understand their sensitivity during the works and their sensitivity about what they need when they aim in this organization. On the other hand, she found a millennial who likes to speak faster than action. Like she said before, the leader needs to give them an example containing action that can inspire them.

At the end of the discussion, Dian shared some tips about how to be a good leader. Dian said, “Leadership is not based on your age, not based on your rank, not depends on your job title, not depends on your position.” Then, she said that leadership is a choice, we choose and decide whether we want to throw out the rest of our team. Whether we want to look after them or us you want to give them without any direction.

It is your choice and you decide whether you want to lift the others in your team. She also said that young leaders have so many steps that they can do in their leadership quest like, first their need to walk the top, and then the communication. Also, the engagement, young leaders should have inclusion and sensitivity, integrity, and trust here. (ANF)

Leaders Talk: Be a Good Young Leaders by Learning New Things Everyday

October 15, 2021 – Interactive discussion initiated by Contact Center Associations of Asia Pacific (CC-APAC), Leaders Talk: Young Leaders in Contact Center, which invited three professional speakers in the Asia Pacific contact center. 

One of the speakers who is invited to this discussion is Somruedee Songsoengrit. She is the Distribution Manager in Roojai, Thailand. The company is engaged in insurance. Somruedee said that the young leader’s generation is changing very fast. That becomes a challenge for her to follow them. The impact is a consistently changing environment. It means one situation maybe work one way, but on the other hand, maybe can bring another huge problem. Then, Somruedee said, “And how do we do that? How do I develop my capabilities?”

She also said that to lead the contact center you will have to prepare yourself for that change. You must be ready, be positive, and also dealing with change, whatever it comes, and then we will use our skill set for any experience that we have learned from the past and apply it.  And to develop skills, Somruedee does from learning and practicing. She said that when she is learning, she is knowing, and then do coaching, especially when she led a contact center team.

Somruedee said to manage and communicate with older teams or generations, we should make a relationship with them. We should talk to them to understand them more because we need to spend time with this kind of generation more than the young leaders and the young generation. We should learn together and then, if we understand them for sure, we can work together with them. Team bonding is important. 

Somruedee also shares tips about how to be a good leader for the young leader, especially women, millennials, and the older generation. She said that every day we have learned new things from day-to-day routine. That those lessons we have learned in the day-to-day operations. Even if we are not at work, or our house, or outside the work, it can be helpful to enhance our development skills, especially communication which is very important nowadays. Then, do not stop learning. (ANF)

Leaders Talk CC-APAC: How To Be a Good Young Leaders in Contact Center

October 15, 2021 – In this Leaders Talk, the Contact Center Associations of Asia Pacific (CC-APAC) discussed “Young Leaders in Contact Center” by inviting three professional speakers to the Asia Pacific contact center.

This discussion was presented by Andi Anugrah, Chairman of ICCA Indonesia. The first panelist is Somruedee Songsaengrit, Distribution Manager, Roojai, Thailand. The second is Dian Ratna Furi, Operations Manager, VADS Indonesia. Then, the last one is Anne Purba, Corporate Secretary Vice President KAI Commuter, Indonesia.

Andi Anugrah as Chairman of ICCA Indonesia has led the discussion. The discussion started about the workstyle of young leaders can impact contact center operation. Somruedee said the impact is a consistently changing environment. It means one situation maybe work one way, but on the other hand, maybe can bring another huge problem.

Dian also said that so many young leaders would be born. They came up and bring new ideas and new perspectives, it is affected to contact center to leave all the traditional methods. Contact centers need to change and fast adapt to the condition.

Another opinion from Anne, she said that she has a work style urgency is efficiency. She needs to change the method from the traditional to the digital platform. She thinks that human touch and behavior change not about one or two years, but also every minute the technology is change.

The next discussion is regarding the capability that young leaders need. According to Somruedee, the young leader needs to get ready, be positive, and deal with a chance whatever is come. She also said that use skills and experience that learn from the past is necessary to apply. And to develop skills, Somruedee does from learning and practicing. She said that when she is learning, she is knowing, and then do coaching, especially when she led a contact center team.

For all young leaders, Dian said that we need to lead by example which contains the action to inspire. As a leader, she explains that we need to commit to the vision, mission, and even sharing the passion during coaching when meeting or individually. She also shared the experience when she got a big challenge for developing people who were older than her. She said that good communication is important to do.

Anne also agreed with Dian about how important communication is. Because make the expectation clear and with good communication, can also make it together even there is young people or old people.

In the middle of the discussion, there is some question from a participant regarding how to deal with the old and the young generation. Somruedee gives the opinion about how to deal with the old generation, she said that it’s a little bit difficult because they are experts in something and sometimes, they have more experience than the young generation. However, understand the older generation is needed and knowing them in person and make a good relationship is helpful.

Dian also explains that having good communication for dealing with elder people is very necessary. The young generation needs to understand their sensitivity during the works and their sensitivity about what they need when they aim in this organization. On the other hand, she found a millennial who likes to speak faster than action. Like she said before, the leader needs to give them an example containing action that can inspire them.

The Leaders Talk event closed with tips from all three speakers about how to be a good leader in the contact center, especially for the young, women, and old generation. Want to know more detail about their opinion? Check the newest article on the CC-APAC website. (ANF)