Category: Profile

Leaders Talk : Riri Amalas Yulita

Riri Amalas Yulita
Director Solution & Business Development
PT. Infomedia Nusantara

One of the spoke-woman at the monthly CC-APAC Leaders Talk this week will be filled by Riri Amalas Yulita. Equipped with more than 30 years of experiences, Riri Amalas Yulita shall explain about topic of “Role of Leader in Contact Center Change and how Infomedia Nusantara successfully adapt to the dynamic of Contact Center through the pandemic”

Started her carrer in contact center in 1991, Riri Amalas Yulita has develop her experiences on many aspect of the business and become pioners of the customer experience at Telkomunikasi Seluler Indonesia in 1995 to 2017. Continuing her growth, in 2017 Riri Amalas Yulita was trusted by Telkom Indonesia group to be Director of Infomedia Nusantara and succesfully making Infomedia to be the largest Digital CX Partner in Indonesia. Also succesfully develop digital channel for more than 200 company with each of their uniqueness on Customer Relationship Management method.

Through her career, she have attained three gold medals on Jakarta Marketing Week from 2020-2021. Winning BUMN Anugerah in 2021 for her concept on digitalization in the next normal era, and one of a notable person who honored Satyalancana Wirakarya from the President of Republic Indonesia, due to Her contribution on empowering omnichanel system for contact center in Indonesia.

Graduate from Institute Technology Bandung in 1990 as Physics Engineering, and obtain Master Degree on Management at Institute Management Telkom in 2010 with cum laude predicate. Author of five books with each of the books filled with her dreams to create an amazing costumer experience and to transform Indonesia contact center into digitalization era in the next normal. (**)

Join our interactive discussion with Contact Center Leaders. Registration on bit.ly/ccapac_leaderstalk

Leaders Talk : Lisa Widodo

Lisa Widodo, Executive Vice President of Operations Blibli.com.

Lisa Widodo

One of the speakers at the monthly CC-APAC Leaders Talk is Lisa Widodo. Lisa is trusted as Executive Vice President of Operations Blibli.com. Let’s look at a few things about Lisa and her career journey as a leader at blibli.com.

Lisa Widodo is one of the pioneers who has contributed to the growth of Blibli.com since it was founded in 2011 to become one of the leading e-commerce companies today. With a background in Mechanical Engineering, an Honors graduate from The University of Texas at Austin and an MSc in Materials Science and Mechanical Engineering from the same university, Lisa has also led several important projects as a Project and Process Engineer at SEMATECH, USA. She then decided to return to Indonesia in 2005 because she wanted to start contributing more to Indonesia.

In line with Lisa’s dream, Blibli.com is a company that has always dreamed of empowering the Indonesian generation through the e-commerce ecosystem. “I realized that my goal in life is to use what I have learned and gained from my experience in America, to participate in developing Indonesia. I want to build this nation. Right now I feel fulfilled because I work for a company that also loves Indonesia very much and shares a dream to empower Indonesia,” said Lisa.

Lisa’s journey and struggle to become the successful woman she is today is also not easy. While still a student majoring in mechanical engineering, to have the opportunity to get in-state tuition (tuition fees that are three times cheaper than international tuition), Lisa had to work 20 hours per week. The job she got was working in a computer laboratory with technical work related to infrastructure.

Furthermore, after graduating with a Master of Mechanical Engineering, Lisa got a job related to the future of semiconductors, which is usually only given to Electrical Engineering graduates. There Lisa conducted various experiments and wrote publications on silicon wafers which are the basis of microprocessors used for many hardware devices. Likewise, while working at Citi Indonesia, Lisa was involved in the Operations and Technology department. Until finally Lisa got the opportunity to join Blibli.com. (**)