Customer Experience, Operational Excellence, Digital Innovation, and Business Continuity are in focus. The lessons of the past 18 months have been valuable, but how would these “Now Norms” shape up the future of the contact centers?
Contact Center Association of Malaysia (CCAM) presents the 10th National Contact Centre Conference (NCCC) 2021, to be held from 6 – 10 September 2021.
Registrations will open next week, so stay tuned!
Many core businesses have changed in 2021, contact center activities have also been challenged to transform rapidly in the last 12 months. Start from the evolvement of customer experience, working from home system, until the evolution of business operations.
Contact Center Association of Singapore (CCAS) presents the 17th Regional Contact Centre Virtual Symposium with two keynote speakers, Annette Franz and Steven Van Belleghem.
We will discuss the technologies and strategies that can help contact centers build better experiences in this digital and new norm world.
Join us for the 3-half day Virtual Symposium from 6 to 8 October for a series of impactful discussions and panels by experts from different industries.
